Guarantee
We care about our products and logically do our best to deliver them to you in good condition. However, it sometimes happens that an order breaks during transport or that something else is wrong. If you discover a defect in the product, please contact us immediately by emailing customerservice@balistyling.com

Complaints
It can always happen that something is not quite as expected. Let us know by emailing customerservice@balistyling.com, we do our best to resolve complaints as best as possible.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at  http://ec.europa.eu/odr  . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.