Return and Shipping Policy
Delivery and delivery costs
The products you ordered will be shipped with Post.NL within 5 working days after receipt of payment.
Discount rate for shipping costs in the Netherlands:
Mailbox package: 3.50 - Regular package (100x50x50 cm): € 4.95 - Large package: (up to 175x78x50 cm up to 30 kg): € 6.95
Discount rate for shipping costs for Belgium*:
Regular package (max. 100x70x58 cm): € 8.95 - Large package: (175x78x50 cm to 30 kg): € 11.90
Discount rate for shipping other countries Europe * see what the rates are in your order.
* PLEASE NOTE: if the package has to be sent outside of the Netherlands, please make a choice for the relevant country, if you do not, the order will be canceled afterwards.
For the larger products such as furniture / umbrellas, they are supplied by us or by an external party. A delivery appointment will be made with you. The delivery costs are € 65, - within the Netherlands excluding the islands. for Europe contact us for cotst. In exceptional cases, the delivery time for furniture may take 2 to 6 months, of course you will be informed of this in time.
Purchase cancel and return
You have the option to cancel the remote purchase within 8 days after delivery without giving reasons. Purchases made in Loods 5 will only be delivered and returned under the delivery conditions applicable at Loods 5.
Do you have a return? Please send an E-mail first. You will receive the instructions to follow within 48 hours. Returns are only possible in the event that we receive the product back from you in the received packaging in new condition. Please note: if you use a hotmail / outlook E-mail address it often happens that our messages end up in your spam filter, please check this because we always respond to your messages!
Free returns are only possible if you bring the goods back to our location in Lelystad within 8 days.
If the goods have been delivered to you after the purchase, they can be returned via shipping or collection service. You pay the return shipping costs yourself.
Return shipping costs
in NL € 65, - per order / ride, with the exception of the islands, where a surcharge applies.
See the regular shipping costs on this page.
After proper receipt of the product, we will transfer the amount to your account minus the return shipping costs.